Privacy Policy

adopkins ("we," "us," or "our") values and respects the privacy of our users. This Privacy Policy explains how and why we collect, use, share, and protect personal information when you use or interact with adopkins.com and our related services (collectively, the "Platform"). By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

User Information

The personal information we collect so you can use adopkins includes:

• Contact Information: When you register or use our services, we collect your name, email address, username, and other contact details.
• Profile Information: We collect login credentials, profile details, avatar images, bio, and preferences you provide.
• User Content: Any content you submit including artwork, character designs, descriptions, comments, messages, and audio files.
• Transaction Information: When you make purchases or sales, your payment information is processed by our third-party payment processor (Stripe). We receive transaction records but do not store full payment card details.

B. Information Collected Automatically

When you access or use our Platform, we automatically collect certain information:

• Device and Usage Information: IP addresses, browser type and version, operating system, device identifiers, referring URLs, pages viewed, and interaction patterns.
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to recognize your device, maintain sessions, and improve your experience. See our Cookies section below for more details.
• Analytics Information: We use analytics tools to understand how users interact with our Platform, including page views, click patterns, and session duration.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Platform and services
• Processing transactions and sending related notifications
• Responding to your inquiries and providing customer support
• Detecting, preventing, and addressing fraud, security issues, and violations of our Terms of Service
• Communicating with you about updates, features, and promotional offers (you can opt out at any time)
• Complying with legal obligations and enforcing our terms

3. No Use for AI/ML Training

WE DO NOT USE YOUR USER CONTENT FOR AI OR MACHINE LEARNING TRAINING.

adopkins expressly commits that user-uploaded content—including but not limited to artwork, character designs, images, audio files, text descriptions, and any other creative works—will NOT be used to train, develop, improve, or fine-tune any artificial intelligence, machine learning, generative AI, large language models (LLMs), image generation models, or similar technologies, whether owned by adopkins or any third party.

This commitment applies to all user content, regardless of whether it is publicly visible or privately stored on our Platform. We do not license, sell, or transfer user content to any third party for AI/ML training purposes.

4. No Sale of User Content to Third Parties

WE DO NOT SELL USER CONTENT OR MEDIA TO THIRD PARTIES.

User-uploaded media, including artwork, images, character designs, audio files, and other creative content, will never be sold, licensed, transferred, or otherwise commercialized to any third party. Your creative works remain yours. We only use user content as necessary to operate and display the Platform as you direct (e.g., displaying your listed items, processing transactions you initiate).

5. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted service providers who help us operate our Platform:

• Payment Processing: Stripe, Inc. (for payment processing and fraud prevention)
• Cloud Hosting: Vercel, Supabase (for website hosting and database services)
• Analytics: Privacy-focused analytics tools to understand Platform usage
• Communications: Email service providers for transactional and account notifications

Legal and Compliance

We may disclose information when required by law, subpoena, court order, or other legal process; to protect the rights, property, or safety of adopkins, our users, or others; to investigate potential violations of our Terms of Service; or to prevent fraud or security threats.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and any choices you may have regarding your information.

6. International Data Transfers

adopkins is based in the United States. If you access our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from the laws in your country. By using our Platform, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and session management. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference and display options.
• Analytics Cookies: Help us understand how users interact with our Platform so we can improve our services.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage practices, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain different categories of information for different periods based on business needs and legal requirements:

• Account Information: Retained until you delete your account, plus 30 days for backup and recovery purposes
• Transaction Records: Retained for 7 years to comply with tax and legal obligations
• Communications and Support Logs: Retained for 2 years
• Analytics Data: Retained for 26 months in aggregated, anonymized form

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to certain types of processing of your personal information.

To exercise any of these rights, please contact us at console@adopkins.com. We will respond to verified requests within 45 days.

11. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of your personal information, subject to exceptions such as completing transactions or complying with legal obligations.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Categories of Personal Information Collected

• Identifiers (name, email address, username, IP address)
• Commercial information (transaction history, purchase records)
• Internet or electronic network activity (browsing history on our Platform, search history, interaction data)
• Geolocation data (approximate location derived from IP address)

To exercise your CCPA rights, please contact us at console@adopkins.com. We will respond to verifiable consumer requests within 45 days. You may also designate an authorized agent to make a request on your behalf.

12. Do Not Track Signals

Our Platform does not currently respond to "Do Not Track" (DNT) browser signals or similar mechanisms. However, you may opt out of certain tracking through your browser settings or by using opt-out tools provided by the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

13. Children's Privacy

adopkins is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any personal information on our Platform. If you believe that a child under 13 has provided us with personal information, please contact us immediately at console@adopkins.com, and we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will provide at least 30 days' advance notice of any material changes by posting the updated Privacy Policy on our Platform and, where appropriate, by sending you an email notification. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@adopkins.com

To delete your account, visit Settings > Account > Delete Account. If you are unable to access your account, you may email us at console@adopkins.com with the subject line "Account Deletion Request."